Resco.Next Mobile CRM Conference

Mobile is a hot topic these days. According to a recent Aberdeen study, Best in Class organizations that provide their sales teams with Mobile CRM, a whopping 65% meet or exceed?their sales quotas. In a similar study, Forrester found as high as 60% improvement in customer service. No wonder it?s a hot topic. To learn …

Dynamics CRM Spring Wave 14 Rolling Out

The Dynamics CRM Spring Wave 14 is rolling out. The notifications started hitting administrator’s email in-boxes early this week. So, the release is actually a little early! Fine by me as I like nice surprises like this. You can find more details and getting ready steps here: http://www.microsoft.com/en-us/dynamics/crm-customer-center/get-ready-for-the-next-release.aspx As a Friday Tip the following is …

Microsoft MarketingPilot Update from WPC 2013

MarketingPilot: what it means for the new marketer and your business Another quick from the Microsoft Worldwide Partner Conference – WPC 2013 sessions. This is an overview and a few screenshots of a MarketingPilot session presented by: Jamie Fiorda, Director, Worldwide Product Marketing Jeff Marcoux. Sr. Product Marketing Manager, Dynamics CRM The entire video link …

Dynamics CRM Keynote Highlights WPC 2013

Microsoft Dynamics CRM momentum, vision, and product roadmap Microsoft Worldwide Partner Conference 2013 (WPC) – Houston I was not able to attend WPC this year, however, I have been keeping a close eye on the action. In the spirit of sharing I have a few highlights below from the Dynamics CRM roadmap session. If you …

Resco MobileCRM Spring Update 2013

Resco Announces Mobile CRM Spring Update 2013. Details here: http://www.resco.net/news.aspx?file=2013-04-10 Resco?has their?new office in Boston up and running and currently focused on staffing and partner outreach. Just released a new HTML5 review client. This is basically a proof of concept and not really ready for production deployment, but, a good example of how quickly they …

Microsoft Convergence 2013 – Polaris and Orion

When Update Rollup 12 (UR 12), codename “Polaris”, was released for Microsoft Dynamics CRM 2011 in January, it included a new Process Driven User Interface. This is still only available for CRM Online customers, it does provide an glimpse into the changes coming in the Dynamics CRM user experience (UX). If you want an idea …

Microsoft Convergence 2013 – Summary

  Microsoft Convergence 2013 was held in wonderful New Orleans (NOLA), LA, March 18th-21st. If you would like to see my tweets from New Orleans, go here: http://www.michaelhammons.com/convergence-2013/ The following are a few highlights from Convergence 2013: Let’s start with growth. Microsoft announced at Convergence 2013 the latest Microsoft Dynamics CRM adoption numbers, with more …

Dynamics CRM on Windows RT/Surface First Look

There are a lot of blogs, articles and reviews already out there for Windows Surface, Windows 8 and Windows RT. This post will focus on the use of Windows Surface and Dynamics CRM 2011. If you are not aware, Microsoft just announced UR11 which provides Dynamics CRM 2011 support for Windows 8, Internet Explorer 10 …

Microsoft Convergence 2012?Notes from Houston?Day 3

All good things must come to an end and so it is for Microsoft Dynamics Convergence 2012. The excitement and enthusiasm continued on the final day. This has been the best Convergence for content, attendance and audience. Adding to all this great event was the closing keynote by General Colin Powel (Ret.). Closing Keynote Doug …

Microsoft Convergence 2012?Notes from Houston?Day 2

Another exciting day at Convergence. The energy around Dynamics CRM is palpable and at the highest levels I?ve seen or felt it. If this is any indication, the growth of CRM is going to explode. No Keynote today so I started with the ?Developer?s Guide to Integration with Dynamics CRM? session. While I?m no longer …