Notes from WPC?Day 2

High energy at Air Canada Centre. Cloud topic #1.

Connected devices, continuous services. Cloud OS.

  • Windows Live
  • CRM Online
  • Xbox Live
  • Office 365
  • Bing
  • MSN

73% of businesses planning to use public/private clouds in next 3 years

37% say investing in modern apps a critical priority

In next 5 year number of smart devices to grow 3x

Azure and windows server 2012

  • Scalable & elastic
  • Always up, always on
  • Shared resources
  • Automated and self-service important

Azure Supports

  • 64 virtual processors per images
  • 1 TB of memory per vm
  • World leading performance
  • 1 million OPS per vm
  • New capabilities in azure and portal
  • Much easier user interface.  Finally!

Microsoft Business Services $ 1B run rate. 3k Dynamics partners attending WPC in Toronto.

Delivering vertical expertise is key to growth

Global ISV?s are joining MS Dynamics community.

Office 365 (O365) and CRM online together incredible platform.

  • Dynamic business vision.
  • Demo impressive.  (Ask us if you would like a personal demo of this.)

Tom Gruhler – Windows phone 8 GM

  • Flexible app distribution, enterprise app store
  • Enterprise device management.
  • Shared windows core , accelerates innovation
  • Easier to build and maintain Window?s solutions
  • Combined with 1.3 billion windows users and it’s unmatched.

I have to say the interface, usability and functionality of Windows Phone is quite impressive. I firmly believe it will be a contender. If you haven’t checked out a Windows Phone out lately, I highly recommend you do. http://www.windowsphone.com/

New Metro UI CRM Interface Coming!! In a word IMPRESSIVE!

UI/UX will be critical to creating successful apps and experiences using them. We have a UI/Design gap and should look for resource/partners to help in this area. A couple of screenshots below.

clip_image001

CRM-Metro-UI

Quick Note on R9 /  Q2-2012 Dynamics CRM Release

R9 was not where Microsoft wanted it to be. Preview and beta feedback not as high as it should have been. Quality is highest priority. New VP of Engineering has taken over and after seeing feedback and the desire to deliver compelling and quality releases, they decided to push delivery of cross-browser support and new mobility to Q4.

New Engineering head is still committed to the new release cadence and expects to improve it. Expected to have Fall, Winter, Spring, Summer releases.


The Day?s Big Announcements:

Windows Server / Azure: A new community technology preview (CTP) of new technologies that enable hosting service providers to use their Windows Server data centers to deliver the same great web site and virtual machine capabilities recently announced for Windows Azure.
Switch to Hyper-V Program: Microsoft announced a new program to help customers transition from VMware infrastructure to Microsoft. The ?Switch to Hyper-V? Program provides partners with guidance, training and software tools, including the Virtual Machine Migration Toolkit, to more seamlessly migrate virtual machines to Windows Server Hyper-V and System Center.
Microsoft Dynamics: Several new global independent software vendors are choosing Microsoft Dynamics or extending their solutions across the Microsoft Dynamics platform, including: Campus Management Corp., Cenium, Inc., Cincom Systems, Inc., PROS Pricing and Technosoft.
Windows Phone: Showed off new hardware capabilities coming to Windows Phone 8 and some of the powerful features Windows Phone 8 will deliver through integration with Windows 8. They also showed off some of the most interesting new apps coming to Windows Phone, including: Words with Friends, Draw Something, Audible, Chase and PayPal, and games including Asphalt 7: Heat, N.O.V.A. 3: Near Orbit Vanguard Alliance, and Batman: The Dark Knight Rises.
What?s Your Cause Challenge: Microsoft wants to know: What?s your cause? Between July 10 and August 31, 2012 Microsoft Partners are challenged to nominate 500 eligible nonprofits serving youth in their communities to receive a software donation from Microsoft. Read here for more information!

Mike

Notes from Microsoft Worldwide Partner Conference (WPC)?Day 1

I finally have a few moments to update you on the major themes from Microsoft?s Worldwide Partner Conference (WPC) that was in Toronto, CA The week of July 9, 2012.

As this is a partner focused event, a lot of the information was focused specifically to that audience. There are some good nuggets thought end users as well.

Key highlights from Keynote:

  • 16,000 partners from 156 countries attending, additional 17,000 watching keynote online
  • 20 percent of partners have reached new gold CRM status (yes, Infinity is one of them!)
  • Verticals and industry focus are key to growth.
  • All new CRM online trials and customers to use O365 admin portals.
  • CRM online going extremely well, 31 quarters of double digit growth.
  • 60 percent of all new seats sold in last year are online.

Steve Ballmer talked about entering the New Era and how partners are at the core of this story. Kurt DelBene shared his thoughts and insight about being partners in productivity and announced Office 365 Open. Tami Reller highlighted Windows 8 and showcased how it adapts to the user experience and how far Microsoft has come since first talking about Windows 8 ? it meets expectations around mobility, battery life, and getting information everywhere. Some impressive stuff here.

Windows 8 RTM/GA: Windows 8 is on track for release to manufacturers (RTM) during the first week of August, and the product will reach general availability (GA) at the end of October. Enterprise customers can get Windows 8 by August, and the product will be available in 109 languages in 231 markets.

Office 2010 / Windows 7 momentum: There are now 1 billion people using Office worldwide, and licenses for Windows 7 have reached 630 million worldwide.

Microsoft acquires Perceptive Pixel: You probably know their technology?they make those cool, huge HD touchscreens TV?s that weather channel, the various news and political commentators have been using lately. ?The acquisition of PPI allows us to draw on our complementary strengths, and we?re excited to accelerate this market evolution,? said Kurt DelBene, president, Office Division for Microsoft. ?PPI?s large touch displays, when combined with hardware from our OEMs, will become powerful Windows 8-based PCs and open new possibilities for productivity and collaboration.?  Microsoft expects to push this technology to smaller and more devices. Demo was of an 82? HD TV?very cool?.I want one for my media room!

Mike

Texas Medical Association Says Scrap ICD-10

 

Texas doctors, through the Texas Medical Association, submitted comments to HHS (Department of Health and Human Services) recommending HHS scraps the implementation of ICD-10 completely. (International Statistical Classification of Diseases and Related Health Problems, 10th Edition).

Original article: Healthcare business news and research ModernHealthcare Article – Texas Suggests Scrapping ICD-10

The Texas Medical Association makes some really good points.

  1. ICD-10 has been around since the mid-1990?s and the US is just now getting around to ?officially? adopting them. Given that that ICD-11 is due in 2015, and the costs/benefits of going to ICD-10 are minimal vs. going straight to ICD-11, it?s just makes sense to go straight to ICD-11.
  2. ICD-11 is being revised using Web 2.0 principles and designed specifically for incorporation into electronic medical health records.
  3. Given that it?s taken more than 20 years to move from ICD-9 to ICD-10, this makes even more sense. Why adopt ICD-10 just in time to be replaced with a better standard?

Another great point, ?HHS should recognize that the costs of going to ICD-11 directly are less than incurring the remaining costs of implementing ICD-10 in 2013 and then implementing ICD-11 sometime soon thereafter.”

TMA is not alone as the American Medical Association, a host of state medical groups and medical specialty societies, submitted their own comments calling for at least a one-year delay in ICD-10 implementation.

One can always hope for common sense to prevail, can?t they? In any case, the implementation deadlines are looming and the US will be moving to a new standard; are you ready?

Update on Sunshine Act Compliance Deadlines

Back in December I wrote a blog post about the Centers for Medicare & Medicaid Services (CMS) rule change for reporting on the Physicians Payment Sunshine Act. Original post here: http://i3.infinityinfo.com/blogs/entry/sunshine-act-compliance-deadlines-extended

The CMS had decided to extend the data collection start date from January 1, 2012 to ?some later date?. A few days ago, on May 3, the CMS provided some updated information in their blog (The CMS Blog). During the extended comment period they received over 300 comments. that?s a good thing that people are voicing their concerns.

The CMS still hasn?t issued a final date but says in their blog ?CMS will not require data collection by applicable manufacturers and applicable group purchasing organizations before January 1, 2013? and ?CMS intends to release the final rule later this year?.

Some news is better than no news. The window is closing though for companies that will be required to report this information to the FDA. Time is ticking. We have helped a number of companies ensure their systems and processes are up date and compliant. If you are struggling with these rules, give us call, we are happy to help you too!

HHS Announces New Compliance Dates for ICD-10

In February this year we heard that Health and Human Services (HHS) was going to delay implementing ICD-10 diagnostic codes (International Statistical Classification of Diseases and Related Health Problems, 10th Revision, or ICD-10). At that time HHS did not announce a new date. You can read more from my related blog post here.

Yesterday, April 9, HHS posted that Healthcare Practitioners and Organizations would have until October 1, 2014 ? providing another year for compliance.Change to the Compliance Date for ICD-10-CM and ICD-10-PCS Medical Data. The deadline was extended in response to physician complaints about the administrative burden of converting to ICD-10.

In 2009, the Centers for Medicare and Medicaid Services (CMS) ordered the change from the ICD-9 code set, which is now in use, to ICD-10, as part of implementing the Health Insurance Portability and Accountability Act. The American Medical Association (AMA) would prefer that HHS implements a more physician friendly replacement, however, HHS has spoken?and so it shall be.  Public comments about the proposed regulations will be accepted for 30 days from publication in the Federal Register. Submit your comments to be heard.

I?m not yet convinced a change from approximately 13,000 diagnostic codes used today, to more than 68,000 codes are going to ?improve the quality of care? and “lead to improved accuracy for reimbursement for medical services, fraud detection, and historical claims and diagnosis analysis.”  In my experience, simplification (remember KISS) is the better approach. We shall see.

At least there is some common sense in this decision and gives Healthcare Practitioners a little breathing room. A year goes by very quickly though, so no time to rest for the weary.

iPharma Connect Conference?The New Commercial Model

The 11th Annual iPharma Connect Conference was held last week in Philadelphia. This year?s theme was ?Digital Innovation for Marketing Decision Makers in the Life Sciences Industry?. I will share some notes on the conference and key trends and ideas that might provide you some value as well.

At its core, digital marketing is about making connections.  For Pharma, Bio and Device manufacturers, this is defined by connections with patients, physicians and payers. 

Hot Sessions for 2012 Include:

  • Keynote address by POZEN?s Chief Commercial Officer on the changing pharma commercial model
  • Regulatory update on the implications of FDA?s guidance for mobile medical applications
  • A physician?s perspective on preferred digital channels
  • Case study for online support systems and today?s patients
  • Industry panel on war stories and lessons learned from non-effective digital marketing campaigns
  • Best practices for implementation of multi-channel closed loop marketing capabilities

Keynote Address: The Old Model Just Won?t Cut It ? The Revolution of the Traditional Pharma Commercial Model

The Opening Keynote was kicked off with Liz Cermak, EVP and Chief Commercial Officer of Pozen, Inc., formerly WorldWide VP of Johnson & Johnson. The bottom line is the old model won?t cut it. The days of sample drops and focus on call volume are over or should be). We are now in the midst of the revolution of the traditional pharma commercial model. This echo?s what we have been hearing from the majority of our clients. Highlights include:

  • Rep access declining rapidly even when allowed office access, gets harder every day
  • 25 percent of physicians are inaccessible, and growing
  • Sales rep headcount down 26 percent from 2005 peak, today around 75,000
  • Physicians are now embracing digital
  • 9 of 10 feel one access improves quality care
  • 82% of physicians have smartphones
  • 64% own tablets
  • Physicians & Patients are seeking more information online

The patient shift has gone from getting information direct from the physician to participatory medicine and coupling your own information from online and community sources with the physician. This shift will continue as patients become more responsible for their own care. I can affirm this as I had a recent healthcare event (I?m fine now) where my physician directed us to online communities for more detailed information about the condition and even said to just ?Google it? one time.

The other major shift is on social. The healthcare industry has been reluctant to embrace it, largely due to regulatory uncertainty. The challenge is, social is happening with or without the industry, so it?s time to jump in. Sidenote: I blogged about the recent FDA Guidance on Social Media, click here. A little more on the social revolution in Healthcare:

  • It?s a Social world whether we like it or not.
  • Social accounts for 1 out of every 6 minutes sent online, and growing rapidly.
  • 61 million people use mobile phones for health info in the US.
  • More than 25 billion pieces of content (web links, news stories, blog posts, notes, photo albums, etc.) are shared each month.
  • There are currently over 133 Million blogs.
  • Over 50 Million tweets per day.
  • YouTube receives more than 2 Billion (with a B) viewers per day.
  • Digital is the audience connector.

Success in this new model requires:

  • Customer centric behavior
  • Consistent messaging and sharing
  • Audience engagement
  • Efficient organization workflow

Addressing the new commercial model, Liz described six tenets of the new commercial model

1. Fish where the fish are. 

  • The new model requires pharma to have customer centric behaviors.

2. Shift personal selling to physician centric selling

  • Expand and use digital sales toolkit.
  • Provide sources and access to digital and mobile medical information
  • Use eDetails and live chat.
  • Shift rep focus to services, right now services are only at 5 percent, must include multi-channel capabilities.

3. Make it relevant to your audience

  • 79 percent of physicians watch video clips on lectures and drug info.
  • Physicians are interested in connecting beyond the office visit, e.g. digitally, 1:1 presentations.
  • Pharma must be perceived as trusted partner along the patient health journey, nearly half of all Americans look up health info online, general health and social are high and growing, be part of those interactions.
  • Gamification is a trend and new behaviors, provides greater chance of improved patient adherence and disease management, makes it more engaging and fun.

4. Facilitate patient and physician connectivity

  • Previously was more about physician to pharma connectivity
  • Current use in digital communication is email, secure messaging, online video conferences
  • Patients are driving the physician relationship shift

5. Social is possible and without fear

  • The train has left the station.
  • Social Health issued by 30 percent of population.
  • Challenge is how to engage and be relevant.
  • Regulation has paralyzed the industry.
  • Must balance risk and benefit.
  • Resulted in >2 Million people screened for COPD, >60 Million impressions.

6. Fully integrated multi channel marketing is now

  • Communicate consistently and beyond the pill.
  • Digital marketing is growing rapidly, 2012 digital spend is forecast at 18.9% of major media spend, which is over $39 Billion.
  • Market research, planning, partnerships, advertising, direct response, CRM, social, mobile, must all be included.
  • E.g. Drive4COPD campaign, used social media channels (Facebook, Twitter, Email, Digg, etc.) and traditional marketing (magazine ads, banner ads, direct mail).

    I have to say, in my experience, Liz hit it out of the park with these tenets. The magic if the internet has empowered patients and physicians alike. The technology shift is happening rapidly. My grandmothers next phone will be a smartphone because she wants to ?surf the net?. Instant access to information is becoming the norm. Organizations and representatives both must adapt with these changing realities. The new commercial model must do all of the six tenets?and then some.

    Microsoft Convergence 2012?Notes from Houston?Day 3

    All good things must come to an end and so it is for Microsoft Dynamics Convergence 2012. The excitement and enthusiasm continued on the final day. This has been the best Convergence for content, attendance and audience. Adding to all this great event was the closing keynote by General Colin Powel (Ret.).

    Closing Keynote

    Doug Kennedy, VP of Microsoft Dynamics Partners and Support Services, started the closing keynote. Doug started with a summary of the event and a recap of the volunteer and community service efforts that attendees performed while in Houston. Doug mentioned there were 10,225 attendees and 268 sponsors at this year?s event, the largest Dynamics event ever.

    General Colin Powell (Ret) on stage at #Microsoft #conv12, techy at heart, COBOL programmer! transformations is constant. Loves #Corvette

    Gen. Colin Powell (Ret), provided the overall closing keynote. I was looking forward to this and was not disappointed! Gen Powell has had an impressive career and delivered a great speech. He was actually a funny guy and shared some very interesting stories. Interesting note for the techies, he?s started out as a Cobol programmer! He has also been busy lately giving back with a focus on America?s Promise Alliance and GradNation.? The overall themes of his talk were:

    • Loves speaking with audiences
    • Currently a partner at Kleiner Perkins
    • He?s on Facebook!
    • Love?s Corvette’s but recently sold it for Fisker Karma (great taste in muscle cars!)
    • Where you came from doesn’t matter, only where you end up
    • Your past is not your future
    • Key to success is execution

    He also shared insights on how to maintain focus, take responsibility and constantly work towards improving processes, organizations and people. Thank you Microsoft for helping make this happen with such a great leader possible. Loved it!

    Developers Guide to Integrating Dynamics CRM with SharePoint

    This session was presented by Girish Raja who always provides great content and presentations. He shared some great insights and tips for integrating Dynamics CRM and SharePoint beyond the out of box capabilities. Girish covered:

    • Document and data collaboration
    • User Experience (UX) options
    • Web parts (with BCS rarely needed anymore with SP2010)
    • Works great with Office 365 as well.

    Future releases (end of year and 2013) will have better, more automatic integration. It will also go beyond the current Out of Box (OOB) and take advantage of document sets, workflow, versioning, and approvals.

    Solutions Management in Dynamics CRM

    This session was geared to those that are responsible for creating configuration and customization in Dynamics CRM and packaging them into Solutions. This could be as simple as creating some new functionality in your development or QA instance and porting them over to production. Also covered was more complex scenarios for Enterprise customers that might have multiple environments with multiple developers and heavy source code management needs. Some of the topics covered were:

    • Managed and Unmanaged Solutions and when to use each
    • Using the API for Solution packaging and deployment
    • Tips and tricks for team-based development
    • Considerations for on-premise and online deployments
    • Review of what?s happening behind the scenes

    Well that?s a wrap for me at this year?s Convergence. I really wish I had more time and could tele-transport and attend different sessions at the same time. There was that much great content.

    As mentioned in a previous blog, in the coming days and weeks we?ll be posting following up content and examples to help you with your learning needs as well. Stay tuned!

    Mike

    Microsoft Convergence 2012?Notes from Houston?Day 2

    Another exciting day at Convergence. The energy around Dynamics CRM is palpable and at the highest levels I?ve seen or felt it. If this is any indication, the growth of CRM is going to explode.

    No Keynote today so I started with the ?Developer?s Guide to Integration with Dynamics CRM? session. While I?m no longer a day to day developer, I am still know enough to be dangerous and found a lot of value in this session. Keeping my technical skills sharp helps me help clients better understand the technologies, tools, approaches and options to solve business problems.

    This session focused on integrating user experience, business processes and data across multiple systems for both on-premise and online (cloud). A lot of detailed information was presented for data augmentation, e.g. updating contacts with profile information from external data sources. In the Life Sciences industry as it helps ?fill in the blanks? for the health care practitioners that Life Science companies typically interact with. Data augmentation in this case includes specialties, areas of focus, research interest, clinical studies, even background information like where a physician interned.

    Topics included the use of Plugins, embedded URL?s, web services, dashboards, API?s and when to use these compared to using full on data integration with tools like SQL Server Integration Services (SSIS) or third party tools like Scribe, CozyRoq, Paribus and others.

    The session ended with a review of best practices and recommendations from Microsoft based on the experience their large enterprise and online/cloud implementations.

    Next session was:

    Document Management & Collaboration Best Practices With Dynamics CRM.

    This session was particularly great as it included information for both flavors of CRM (on-premise & online) as well as SharePoint on-premise and Office 365.

    One of my favorite topics as it includes both Dynamics CRM and SharePoint which is an awesome collaboration and document management system. SharePoint is in fact, the fastest growing enterprise product in Microsoft history. The 2010 release only makes SharePoint an even better system and I?m confident will continue its skyrocketing growth.

    The value of SharePoint includes:

    • Document Management
    • Automatic Versioning
    • Workflow
    • Presence
    • Search
    • Collaboration (internal and external)
    • Group or Multi-user Authoring

    The value of Office 365 is it includes all of the above and:

    • Exchange Email
    • Lync
    • SharePoint
    • Office Web Apps
    • Cost effective
    • Doesn?t require an IT degree to setup and configure
    • Scalable
    • Affordable

    The session also included some Activity Feeds best practices. If you haven?t used Activity Feeds yet (free update for CRM 2011 users) I highly recommend it. The more I use the Activity Feeds feature, the more I like it. It?s a very fast way to keep your team updated on important actions related to your clients, leads, opportunities, cases and really any CRM Data.

    For those not familiar with Activity Feeds, it provides real time notifications and quick sharing of information kind of like Facebook or Twitter for CRM users. Activity Feeds enable a user to follow and listen in on important activities that take place around the people, accounts, contacts, leads, opportunities or anything else that they care about.

    Feed status updates can be posted manually by users or automatically based on business rules and workflow, e.g. auto post to the wall when a case is created for a customer your follow as well as email the account owner. Activity Feeds can also be posted to by external applications using web services, e.g. a SharePoint site. Bonus! Activity Feeds can be viewed and updated with a free Windows Phone app that is awesome! I hear through the grapevine this will be available on other device in the near future (this is unconfirmed rumor at this point but I?ve heard it more than once in the halls of Convergence)

    Collaboration wouldn?t be complete without Microsoft Lync real-time presence, screen sharing, IM, phone calls and emails capabilities. Another app that increases productivity and efficiency especially when used in context of CRM.

    Customer Service Excellence with Dynamics CRM

    Focused on the customer service capabilities of CRM. This session reviewed some advanced examples of:

    • Guided Dialogs
    • Call Scripting
    • CTI Integration
    • Dashboards
    • Call center goals

    We also got a peek of future release features which include:

    • Facebook & Twitter ? integrate with ability to create a case, communicate, respond, and track these interactions in CRM
    • Easier web customer portal
    • Field service improvements
    • Gamification

    An example of gamification would be a call center application that has game like features in it. E.g. badges earned when certain activities are performed, avatars for users, points to do value added things, scoring, chat, bonuses, quick tasks that launch a CRM dialog, etc.. These capabilities are borrowed from games to engage and guide end users through their customer service activities.

    That wraps up today?s post. I will be posting updates with examples and more details for the items I discussed above in the near future. The future of Dynamics CRM and complementary products looks bright. Microsoft has really been stepping up their game lately and things are looking awesome!

    Power of Possibilities ? Notes from Houston?Convergence 2012

    Microsoft Dynamics CRM ? Power of Possibilities ? General Session

    Bill Patterson, Dynamics CRM Program Manager, presented an overview of the what?s coming for Dynamics CRM.

    Metro is everywhere and Dynamics CRM goes Metro too. The future of CRM will be more like the apps we love to use. The design focus will be HTML5, Business Process Management, Engagement, and will be Adaptive and Insightful.

    Metro is Microsoft?s new design language. Modern, clean, immersive, fast, in motion, content is king, authentic.

    Metro design principles (me likey):

    • Delight don’t disrupt
    • Give vs. get
    • Purposed experiences
    • Notifications & Action
    • Contextual

    Bill was definitely encouraging developing Metro style apps for Dynamics CRM and other apps you may need. It is possible to start now. Microsoft has built tools for Metro HTML/CSS, Windows runtime, Win library for JavaScript, .Net for Metro and more to come.

    The Metro focus is on the next gen app experience, which will push information to us via live tiles, an active canvas, notifications, and no popups.

    The future of Microsoft Dynamics CRM will feature improved sales/business processes, be more collaborative (think deeper integration with SharePoint and Activity Feeds), seamless shared apps (Office), and will surface communications/actions across all applications.

    That?s it for this session. I definitely like what I was seeing and hearing. If you are responsible for delivering apps to users, I highly recommend boning up on Metro and incorporate this design into what you deliver to your users.

    Opening KeyNote – Notes from Houston – Microsoft Dynamics Convergence 2012

    A jam packed day of great sessions. The opening keynotes featured Kirill Tatarinov, President of the Microsoft Business Solutions Division (MBS) and Kevin Turn, COO.

    This is the biggest Convergence yet with over 10,000 attendees. There is a palpable excitement at this event. People are really jazzed to be at the event this year.

    Kirill opened with a short introduction and quickly turned the stage over to Kevin Turner. Key messages Kevin discussed:

    • The overall theme for this event is Anytime, Anywhere.
    • Microsoft has over 1.5 Billion users.
    • Spends over $9 Billion on annually on R&D (largest in the world ? and a staggering amount for 1 company)
    • Cloud is huge. Forrester predicts cloud to grow from current $40B to over $240B by 2020. Microsoft thinks this is a low estimate.
    • Microsoft to embrace all platforms (I have to say I have seen this in action, e.g. Office 2011 for Mac, Apps for Android and iOS, Office 365 works on all browsers and OS, etc.)
    • SharePoint is fastest growing Microsoft product, ever. Dynamics is the fastest growing group.
    • The central theme for Microsoft moving forward is Re-imagined. Touch and Metro everywhere. Dynamics theme is Proactive. Connected. Mobile.People Centric. Exciting new era.

    Next up on the presenters list was Dennis Michalis, GM for Dynamics CRM. Dennis? core messages for CRM:

    Power of Possibilities

    • A perspective shift to Re-image CRM.
    • Central themes for CRM will be Big Data, Social, Cloud, Mobile (and Metro).
    • Expanded focus will be on Business Process, Predictive Analytics, Industry Templates and Consumerization.
    • CRM Anywhere. Mobility, browser flexibility, social, industry templates, SQL 2012 with Analytics
    • We saw a quick demo of the new mobile app, which looks great with it?s Metro look and feel. Also saw SQL 2012 Analytics Dashboard that looked good and a few CRM 2011 templates will be available soon.
    • Microsoft also announced an investment in InsideView and cool new integration with LinkedIn.

    The keynote was wrapped up with a cool demo of a Win 8 Metro demo of an app that was built for New Belgium Brewing. Color me impressed. I am definitely looking forward to Win 8, especially on a Tablet.

    Stay tuned for more?