Business Benefits of Microsoft Dynamics CRM

CRM (Customer Relationship Management) is more than software. CRM is about interacting with your customers in the best way possible ensuring a win-win for you and for them. Learn how Dynamics CRM can be applied to what you do for outstanding business benefits.

Dynamics CRM can help reduce costs and increase profitability by having a single source of information that keeps your teams focused on the most important thing in your business – ?your customers.

Take advantage of the powerful workflow engine to help automate your business processes and routine tasks that nurture customer satisfaction and loyalty.

CRM enables your client facing employees to make fast and educated decisions about your customers across your sales, marketing, and customer service areas. Social integration keeps you up to date and informed about the?conversations?happening on Twitter, LinkedIn, Facebook and more.

Monitor and respond instantly to customer service concerns or issues. Use Outlook as a simple extension and interface into all aspects of your customers and prospects. Simple and easy integration with Excel and Word helps your users be more productive by using the tools they already know and love.

 

 

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