I have joined Green Beacon Solutions, a Microsoft Gold Certified Dynamics CRM partner, as Director of Customer Experience.
In my new role I will focus on the intertwined worlds of Customer Relationship Management (CRM) and Customer Experience Management (CEM). And yes, there will be a heavy dose of business intelligence and mobility as they are an important part of an overall customer focused program.
I will continue to post content here on my personal blog and will provide additional content on our Green Beacon Blog.
See my first post on the Green Beacon Blog here: https://www.greenbeacon.com/insights/what-is-the-role-of-a-director-of-customer-experience-and-what-does-it-mean-for-our-customers/
An interesting factoid on “what is a green beacon”. Beacons, in the maritime world, are directional markers. You can think of them as “traffic signals” that guide operators safely along the waterways. They also identify dangerous areas and give directions and information.
I find that so appropriate to what we do; provide direction and help companies and people safely navigate through their CRM journeys. Pretty cool.
About Green Beacon
Since 2001, Green Beacon has been implementing and supporting business solutions built on leading customer relationship management platforms, including Microsoft Dynamics CRM. A Microsoft Gold-Certified Partner, Green Beacon specializes in large-scale CRM implementations that put clients’ strategies into operation.
By combining deep technical expertise with years of experience in a range of industries Green Beacon works closely with organizations to transform the way they do business. This highly collaborative approach has earned us an unmatched reputation for delivering ongoing return on investment.
The company is headquartered in Newton, MA, and has with offices throughout the United States. For additional information, visit: www.greenbeacon.com.
Microsoft in Leaders Quadrant…Again!
As I wrote a post a couple of weeks ago?http://www.michaelhammons.com/gartner-magic-quadrant-for-bi-and-analytics-2015/ the latest?Gartner Magic Quadrant for BI and Analytics 2016 has been officially released.
If you didn?t catch last year?s MQ, here is a link: Gartner Magic Quadrant for BI and Analytics 2015
And here is a link to the 2016 version: Gartner Magic Quadrant for BI & Analytics 2016
A summary of the 2016 highlights of Gartner’s?assessment on Microsoft BI below.
Microsoft is seeing strong uptake due in large part to?substantial product improvements?as well as very aggressive pricing. The Pro version is a very affordable $9.99 per user per month. Compared to pretty much any other BI and Analytics options available, it is the most cost effective.
Here is one of my favorite quotes “Microsoft is positioned in the Leaders quadrant, with strong uptake of the latest release, major product improvements, an increase in sales and marketing awareness efforts, new leadership and a clearer, more visionary product roadmap.” Well said, Gartner.
Key Strengths Summary
- Microsoft provides a cloud-based delivery model and one of the lowest per-user pricing / TCO ? Ease of use for business users and the availability of skilled resources rounds out this strength.?
- Microsoft received?high scores for online tutorials, community support, conferences and documentation. I have to agree here whole-heartedly as they have done a really good job on tutorials, blog posts, and learning materials. Something I have seen in the Dynamics CRM world as well. All this helps business achieve?product success much more quickly and cost effectively.
- Microsoft continues to expand the number and variety of data sources for?connectors and content that includes pre-built reports and dashboards. These too help users get up and running and connected very quickly. In today’s world, agility and rapid time to value are key requirements to success.
If you haven’t checked out Power BI yet, do it, and as quickly as you can. If you would like some help to get up to speed quickly, feel free to reach out to me via my social channels or the contact form on this page:?http://www.michaelhammons.com/about-mike-hammons/?
Microsoft in Leaders Quadrant
It’s almost that time again and we shall soon see the Gartner Magic Quadrant for BI and Analytics 2016.
If you didn’t catch last year’s MQ, here is a link: Gartner Magic Quadrant for BI and Analytics 2015
I will paraphrase the highlights of their assessment below.
In Gartner’s view (and I share much of this), Microsoft’s leadership position BI and Analytics is driven by product vision and road map. In addition, and this one is spot on, Microsoft has a “clear understanding of the market’s desire for a platform that can support systems-of-record requirements and deliver easy-to-use data discovery capabilities”.
Power BI is gaining traction as it matures and cloud adoption grows. I concur and have seen a rapid increase in interest and adoption. I am confident we will see an uptick in the position as Microsoft has been rapidly adding new capabilities to the Power BI platform and it is near parity with the BI applications that have traditionally been selected over it. Add the fact that the “other” BI applications are currently much higher priced; in both acquisition and? deployment costs. This is also noted by? Gartner, “Overall cost of ownership and license cost remain the top reasons customers choose Microsoft.”
To give you an idea of the “power” of this great application, below is an example proof of concept that was provided to a customer recently. There was some shock in awe in that what typically takes them a couple of days to collate the date, do all the Excel lookups and filters and cleanup took several days to complete. This took less than a day to create and is now completely automated.
That’s why I am so excited about Power BI.
To wrap up this post, a great Power BI learning event is upcoming called the Microsoft Data Insights Summit, March 22-23, 2016.? At this event Microsoft will be hosting hands on training, advice from some great experts in Microsoft Power BI and Microsoft Excel. I plan on being there so please reach out if you would like to connect. Go here to see more detail and register: http://www.datainsightssummit.com
I just have to say, that Microsoft Power BI is completely awesome and amazing.? I?ll explain more in upcoming posts, but it just keeps getting better; almost on a daily basis.
Quite simply:? Power BI, is going to be huge, just huge, and I’m mean enormously huge.
For those of you who don’t know me, I am rarely quick to endorse or embrace a particular product or technology platform.? For me, I have to see it, experience it and believe it before I give my unequivocal support.? So let me just say that I am jazzed and excited about Microsoft Power BI; and more importantly what it can do for you and your business, and I want to share that with you.
No more waiting. No more wasted effort. Far, far less expense.
Until relatively recently, turning data into actionable insight has been overwhelmingly a chore that simply takes far more time, effort and expense than it should.
- Time waiting on a Business Intelligence (BI) team to finish their last project before they get to yours; and that’s only if other priorities don’t keep knocking it further down the road.
- Effort required to get access to the data; and in a usable format that can easily be used by non-techy types. More often; it still requires a collection of spreadsheets and exports and imports and vlookups and filters and, and, and… ? very repetitive, labor intensive, and chaotic.
- Expense unless you are doing the aforementioned Excel dance; most applications and tools have been very expensive. I mean thousands of dollars $$ per user per year expensive. Plus all the time and expense required to learn the darn things.
Power BI can literally transform your data into rich visuals and dashboards to see, understand and act on on what matters to you. Stay in the know, spot trends as they happen, and push your business further.
I’ll be posting more content in the coming weeks and months that I believe will get you as excited as I am about this new(ish) platform.
For starters, here are the slides and a link to a webinar I did recently titled “Power Up with Power BI”.
Welcome to your brave new world!