I am joining Green Beacon Solutions as Director of Customer Experience

Hello All, I have joined Green Beacon Solutions, a Microsoft Gold Certified Dynamics CRM partner, as Director of Customer Experience. In my new role I will focus on the intertwined worlds of Customer Relationship Management (CRM) and Customer Experience Management (CEM). And yes, there will be a heavy dose of business intelligence and mobility as …

Resco.Next Mobile CRM Conference

Mobile is a hot topic these days. According to a recent Aberdeen study, Best in Class organizations that provide their sales teams with Mobile CRM, a whopping 65% meet or exceed?their sales quotas. In a similar study, Forrester found as high as 60% improvement in customer service. No wonder it?s a hot topic. To learn …

The Importance of Mobile in Medical Device Sales and Service

A new generation of mobile savvy reps and customers are changing the landscape of how information is consumed and action initiated. A mobile technology enabled sales and service model are critical for medical device company success. Medical Device Sales and Service Reps are always in the field. One key way to improve direct customer interactions …

Dynamics CRM Mobile Apps Updated

Dynamics CRM Mobile Apps Updated Good news for those of you that are using the Dynamics CRM 2013 Mobile Apps. Microsoft just posted an update that includes the ability to reconfigure the apps to different URL’s and organizations. Those of you using these apps may already know, it’s been “challenging” to switch the apps to …

Dynamics CRM 2013 Spring Release Preview Guide

The Microsoft Dynamics CRM 2013 Spring Release Preview Guide is now available. You can download it from here: http://go.microsoft.com/fwlink/p/?LinkID=395005 The CRM 2013 Spring Release Preview Guide highlights the new features and capabilities that will be released soon. The Spring Wave is one of the biggest updates?to Microsoft Dynamics CRM.?This is going to be HUGE! There …

Mobility Leads List of Top Digital Priorities

Mobility Leads List of C-Level Top Priorities CIO Insights just posted one of their slideshows. ?You can view the slideshow of the survey results here: CIO Insight Mobile Priority Survey The slideshow?is from an Accenture survey that shows mobility leads the list of top digital priorities. The survey, of nearly 1,500 global C-level executives, found …

How to Mirror Your iPhone or iPad on a Laptop

Have you ever wished you could display your iPhone or iPad on a laptop or PC? Well, it’s always been a big PITA thanks to Apple and their restrictive lock down policies on these devices. In the past one had to Jailbreak their device to make this happen….and who really likes messing with that? Obviously, …

Dynamics CRM 2013 Mobile Client Details (MoCA)

Notes from CRMUG Summit 2013 – Dynamics CRM 2013 Mobile Client Details (MoCA) One of the major new features of Dynamics CRM 2013 is a new mobile client and framework, dubbed internally as CRM 2013 Mobile MoCA (Mobile Client App) Beth Steinke, Microsoft CRM Mobile Program Manager gave use some insight and details into this …

New Era in Dynamics CRM 2013

Notes from CRMUG Summit 2013, Tampa, FL I have a few posts from sessions and content from the Dynamics CRM User Group Summit held in Tampa FL the week of October 21. First up was the New Era in Dynamics CRM 2013 presentation by Param Kahlon, CRM Program Manager, for Microsoft Dynamics CRM. Growth in …

Remote Technology Can Make Medical Device Sales Reps More Efficient

Remote Technology Make Medical Device Sales Reps More Efficient What if medical device sales reps could remotely participate in several operations at the same time using technology? That?s a possibility raised by a system highlighted in an article on the MedCity News website. Reps could use technology such as iPads and even Google Glass to …