I have joined Green Beacon Solutions, a Microsoft Gold Certified Dynamics CRM partner, as Director of Customer Experience.
In my new role I will focus on the intertwined worlds of Customer Relationship Management (CRM) and Customer Experience Management (CEM). And yes, there will be a heavy dose of business intelligence and mobility as they are an important part of an overall customer focused program.
I will continue to post content here on my personal blog and will provide additional content on our Green Beacon Blog.
See my first post on the Green Beacon Blog here: https://www.greenbeacon.com/insights/what-is-the-role-of-a-director-of-customer-experience-and-what-does-it-mean-for-our-customers/
An interesting factoid on “what is a green beacon”. Beacons, in the maritime world, are directional markers. You can think of them as “traffic signals” that guide operators safely along the waterways. They also identify dangerous areas and give directions and information.
I find that so appropriate to what we do; provide direction and help companies and people safely navigate through their CRM journeys. Pretty cool.
About Green Beacon
Since 2001, Green Beacon has been implementing and supporting business solutions built on leading customer relationship management platforms, including Microsoft Dynamics CRM. A Microsoft Gold-Certified Partner, Green Beacon specializes in large-scale CRM implementations that put clients’ strategies into operation.
By combining deep technical expertise with years of experience in a range of industries Green Beacon works closely with organizations to transform the way they do business. This highly collaborative approach has earned us an unmatched reputation for delivering ongoing return on investment.
The company is headquartered in Newton, MA, and has with offices throughout the United States. For additional information, visit: www.greenbeacon.com.